Yorkshire Valley Farms Credit and Return Policy

Yorkshire Valley Farms (“YVF”) aims to get your order right every time. But if we fall short, our goal is to make our Credit and Return Policy as convenient as possible. In the case of YVF products being short-shipped, or delivered in damaged or non-saleable condition, the following process must be followed to help us expedite your request.

Requesting Credit Adjustments ON Delivery:

Upon delivery, it is the customer’s responsibility to carefully check their order and note any discrepancy prior to signing the delivery paperwork (Proof of Delivery “POD”). This includes short-shipment, over-shipment, incorrect product, damaged cases etc. To be considered for credit, all product must remain in its original packaging/cases and be maintained at the proper storage temperatures (below 4C for Fresh, and -18C for Frozen). Product not adhering to these requirements will not be eligible for credit and the customer will be billed at regular price.

1. If YVF product is received damaged, non-saleable, missing or otherwise – this must be noted on both copies of the POD in the driver’s presence and signed by the driver. Be specific as to why product is non-saleable. If the product being returned is as a result of over shipment or has obvious damage, they can be rejected to the driver at time of delivery. The Receiver must cite the reason(s) for the rejection on POD and have it signed by the driver.
2. Contact your YVF Sales Representative immediately to report the discrepancy. You will be instructed to scan, email or fax the marked-up POD and may be asked to submit photos of any damaged product. If you cannot get a hold of your YVF Sales Representative, please call the Logistics Desk 1-800-830-7838 x 305.
3. Your request will be reviewed and if all requirements have been met and damage reported is determined to be the responsibility of YVF or its agent, a Credit will be issued within 10 business days.

Requesting Credits AFTER your Delivery:

If a mis-pick, short date, or hidden damage is discovered after the driver has left, you may still request a credit. To be considered for credit, all product must remain in its original packaging/cases and be maintained at the proper storage temperatures (below 4C for Fresh, and -18C for Frozen). Product not adhering to these requirements will not be eligible for credit and the customer will be billed at regular price. All credit and return requests must be made within 48 hours of the delivery date and are subject to review and approval by YVF. You may be required to provide photos.

1. In the case of any YVF product found to be in non-saleable condition after the driver has left, contact your YVF Sales Representative immediately to report the discrepancy.
2. If relevant, send a photo of the product showing damage and a picture of the case label. Additionally, please advise the Best Before Date on the item(s).
3. Your request will be reviewed and if all requirements have been met and damage reported is determined to be the responsibility of Yorkshire Valley Farms, a Credit will be issued within 10 business days.

Disclaimer: YVF reserves the right to deny any credits not sufficiently supported by requested documentation.
Credit requests submitted more than 48 hours after delivery are subject to review and the decision to grant a credit will be at YVF’s sole discretion.

You can download a copy of the YVF Credit and Returns Policy here.