Frequently Asked Questions
Product FAQ
Yes, Yorkshire Valley Farms is a Canadian company. It was founded in 2010 by two eastern Ontario farming families and today, is one of Canada's leading organic poultry providers. We are supported by over 30 dedicated Ontario organic poultry farms, who also farm over 2,300 acres of organic crops that contribute to their organic feed requirements. All of our chickens are processed in Ontario, and products like our burgers, meatballs, pot pies and fillets are all manufactured in Canada. None of our products are processed or manufactured in the US.
Proudly, yes. All Yorkshire Valley Farms products are certified organic by Pro-Cert Organic Systems Ltd, one of North America's foremost independent organic verification organizations. To ensure our products meet the highest organic standards, we certify every step of the organic chain, from the land that supports our animals and grains, to the farmers raising our animals, to the processing and handling facilities preparing our products. Detailed records are kept to validate that every product that reaches your table is genuinely organic.
The organic system is the purest way to minimize chemicals in our food, promote a healthy environment and ensure high standards of animal welfare. You may see terms like humanely raised, all natural, antibiotic-free or free-range. These are not to be confused with organic. Only foods that are grown, processed and inspected to strict organic standards can be labeled organic.
Our Organic Chicken Breakfast Sausage Patty and Organic Chicken & Maple Breakfast Sausage Patty and Organic Gluten-Free Chicken Dino Nuggets are certified gluten-free. Many of our other products do not contain gluten, however the facility where they are prepared is not certified gluten-free so we don't call these out as gluten-free products, as gluten may be present in other products manufactured on the same equipment.
You can view the full list of ingredients for each item on our Products page.
A note for those with food allergies: The federally-inspected facilities where we produce our products have allergen control programs in place, but it's important to note that these are not allergen-free facilities. That's because the facilities also produce non-Yorkshire Valley Farms products which may contain sesame seeds (and derivatives), dairy products (i.e. milk, lactose, caseinates, whey), eggs, fish, shellfish, soy products, wheat, sulphites.
Please contact our Customer Service Department if you require more information: info@yorkshirevalley.com
All of our products are soy-free. You can read the full list of ingredients on our Products page.
A note for those with food allergies: The federally-inspected facilities where we produce our products have allergen control programs in place, but it's important to note that these are not allergen-free facilities. That's because the facilities also produce non-Yorkshire Valley Farms products which may contain sesame seeds (and derivatives), dairy products (i.e. milk, lactose, caseinates, whey), eggs, fish, shellfish, soy products, wheat, sulphites.
All of our products are dairy free, with the exception of our frozen chicken pot pie (both family-size and small). You can view the full list of ingredients for our chicken pot pies on our Products page.
A note for those with food allergies: The federally-inspected facilities where we produce our products have allergen control programs in place, but it's important to note that these are not allergen-free facilities. That's because the facilities also produce non-Yorkshire Valley Farms products which may contain sesame seeds (and derivatives), dairy products (i.e. milk, lactose, caseinates, whey), eggs, fish, shellfish, soy products, wheat, sulphites.
You are fine to store the fresh turkey in the fridge up to the best before date.
We give the turkey a really good chill to ensure it is nice and cold before it leaves our storage facility. Cooler temperatures reduce the likelihood of bacteria growth, which is what causes spoilage. And the packaging is designed to remove as much air as possible (we call it a "turkey wetsuit") to help maintain freshness. The package both reduces the amount of air inside the pack, as well as reduces the air that transfers through the material into the pack – keeping air out also helps reduce the likelihood of bacteria growth, therefore maintaining freshness.
Our frozen bulk products are flash frozen, also called individually quick frozen (IQF). Based on feedback received over time, we introduced a seasoned version of our frozen chicken breasts to help retain moisture. The seasoned breasts are lightly brined with salt and water. We recognize that some people prefer a plain breast and others prefer the seasoned, which is why we offer both options. Check with your local retailer to see which products they carry.
No, Yorkshire Valley Farms chickens are not washed in chlorine. Our chickens go through PAA (Peroxyacetic acid) rinse at the primary processor which is essentially a strong vinegar.
Yes, our chicken is air-chilled.
Our fresh organic chicken turkey products are available through a variety of retail partners in Ontario. Many of our frozen products are available nationally. To find a retailer near you, visit our Where to Buy page.
All of our poultry farms are located in Ontario. We work with a close-knit group of organic farmers to raise our chickens and turkeys. Our two main chicken farms are in the Peterborough area, and our main turkey farm is near Stratford. All of our farms are family owned and operated.
At this time we are not able to offer an open invitation for people to visit our farms. Because we never treat our animals with antibiotics, it is especially important for us to maintain high sanitation standards within the barn. Preserving a clean environment for our chickens is very important to us, and to the health of the chickens. Learn more about our farmers.
Our organic farms are bustling with activity! Raising organic chickens and turkeys is our main focus. To support our poultry flocks, we also manage over 3,000 acres of organic crops, which go into our organic, non-GMO, all grain feed. Outside of their role as poultry growers for Yorkshire Valley Farms, some of our farmers produce other organic products like maple syrup, or they raise other livestock like beef and lamb.
Through years of trial, we have developed a proprietary all-grain organic feed mix that we think produces the tastiest chicken. Our chickens enjoy a non-GMO grain diet of corn, soy, wheat. We never add antibiotics or animal by-products to our feed. Our chickens also have constant access to water that has been pH-balanced to better suit their digestive systems.
No. The crops that grow our feed are never treated with chemicals, herbicides, or pesticides. We follow the highest standards of organic crop management for our grains.
Our animals enjoy a non-GMO, all-grain diet made up of corn, soy and wheat. If you have an allergy to one of these grains, it is very difficult for us to determine how the animal's diet may or may not affect your food allergy. At this time, we are not aware of any definitive science on the topic of animal feed and food allergies. If you have a severe food allergy, we encourage you to speak with your doctor to help guide you for your specific dietary needs.
No. Like all poultry in Canada, our animals are never given hormones.
No. We never give our animals antibiotics. Our organic practices reduce bird stress and encourage the animals' own immune systems to keep them healthy.
Yes. Our barns are equipped with natural ventilation systems that allow fresh air to circulate through the barn. All of our barns have windows, allowing natural light in. We do not use artificial light to over-stimulate our animals. The birds also have seasonal access to organically managed outdoor pastureland, weather permitting.
Organic practices mandate double the barn space of conventional poultry standards. The animals have room to roam within the barn and are able to display natural behaviours like spreading their wings and dust bathing. The chickens are never kept in cages or forcibly confined within the barn. The animals also have seasonal access to organically managed outdoor pastureland, weather permitting.
Yes. All our barns allow for seasonal access to outdoor pastureland that is also managed organically, which means we never treat it with chemicals, herbicides or pesticides. Once the animals reach a certain age and size, they have the option to go outdoors. The varied climate of Ontario can be a challenge for our animals, so our farmers take into consideration temperature and weather, as well as how to manage potential predators. Our farmers are always conscientious of maintaining optimal animal health and providing a safe environment.
In all of our animal handling practices, including during transportation and processing, we work to minimize stress, injury or suffering. We follow organic practices, which require that livestock shall be managed responsibly, with care and consideration. During transportation, we work to maintain a safe and temperate environment, ensuring the animals have shelter against inclement weather, such as wind, rain and excessive heat or cold. As well, we strive to keep the duration of transportation as short as possible.
The animals are processed in a federally inspected facility, following practices established to ensure humane treatment. Our chickens are always air-chilled, ensuring no additional water is added during the chilling process. To create the various cuts of chicken that we offer, we hand-cut to provide greater flexibility and variety. Our chicken products are then packaged and transported to stores.
We recommend referring to the Health Canada food safety information found here:
https://www.canada.ca/en/health-canada/services/meat-poultry-fish-seafood-safety.html
Because our chickens are raised on an organic, all-grain diet made up of corn, soy and wheat, their diet has higher levels and more complete blends of amino acids than non-organic feeds. You may find that YVF organic chicken may have a slightly stronger smell and taste over conventional chicken.
How to assess if chicken has spoiled:
Best Before Date: When buying chicken, you need to check the Best Before Date as well as have a quick look at the packaging to ensure its integrity (no damage). It is always recommended that chicken be cooked or frozen as far prior to the Best Before Date as possible.
Colour: Observe the colour of the chicken. When fresh, raw chicken has a pink fleshy colour. As you reach the the Best Before Date, the colour fades to gray and looks dull.
Odour: Sniff the chicken. If it is spoiled, it will have a foul unpleasant odour, a scent similar to ammonia, or a "sweet" smell.
Touch: Feel the chicken with your fingertips. Chicken that has gone bad will feel slimy rather than moist on its surface.
The safest way to check if your chicken or turkey is fully cooked is to use a meat thermometer. If roasting a whole chicken or turkey, insert a meat thermometer into the inner thigh. It should read 185ºF (85ºC). If cooking individual cuts, a meat thermometer inserted into the thickest part should read 165ºF (74ºC).
The box for each frozen product contains specific preparation instructions. You can check our Products section to find information on specific products. With all of our frozen chicken products, you want to reach an internal temperature of 165ºF (74ºC) at the thickest point to ensure it is fully cooked.
It all comes down to the diet of the hen who laid the egg. Hens eat grains and plant-based matter that contain carotenoids (aka pigments), which influence the shade of the yolk. The hens that produce eggs for Yorkshire Valley Farms eat a mixture of non-GMO grains – like corn, soy, wheat and other plant-based elements – as well as have access to forage on grass, clover, insects and other edibles found in the organic pasture. Because diet ranges from hen to hen depending on what each hen fancies, yolks can vary from a darker yellow-orange to almost white in colour. Either way, the nutritional value and flavour remains the same.
All Yorkshire Valley Farms eggs are raised following organic practices. During pasture season, some of the farms are able to provide an enhanced pasture environment that gives the hens daily access to larger pastures with more space to roam outdoors to forage and enhance their diet with grasses, insects, and other natural matter. The pasture program is a special seasonal offering, available in limited quantities late spring to early fall (weather permitting).
Learn more about our pasture-raised standards.
Our organic eggs (which we call our 'year-round' program) come from the same farms as the pasture-raised eggs. But outside of pasture season, we do not label the eggs as 'pasture-raised', as the seasonal weather conditions in Ontario do not allow the hens to have enhanced pasture access all year long.
Contrary to common misconception, a blood spot does not indicate a fertilized egg. Sometimes when a hen is laying an egg, a blood vessel may rupture while the egg is being formed, causing a blood spot on the yolk. Blood spots occur in less than 1% of all eggs laid and are harmless. They do not impact the quality of the egg. Eggs with blood spots are usually removed during the grading process, but it can be harder to spot blood spots in brown eggs because of the darker shell. Both chemically and nutritionally, an egg with a blood spot is fit to be consumed. You can simply use a spoon or the blade of a knife to remove the spot if you wish.
That white stringy bit is the chalazae (pronounced chuh-LAY-zee). The chalazae is a pair of spiral bands that anchors the yolk in the centre of the egg white (the albumen). Essentially, the chalazae holds the yolk in place. The fresher the egg, the more prominent the chalazae will be.
The chalazae is safe to consume. Once cooked, it disappears and will not affect the dish, so it is not necessary to remove before cooking. Certain baking recipes, particularly custards, may suggest removing the chalazae to ensure an even, smooth texture.
Our hens enjoy a vegetarian all-grain diet made up of a mix of organic, non-GMO grains like soy, corn, and wheat, along with other plant material that they may peck at while in the organically-managed pasture. The organic feed grains are never treated with herbicides or pesticides, and we never add animal by-products to the feed. The diet of our laying hens is carefully balanced to ensure they are getting the vitamins and minerals they require for good health. Our hens are never treated with antibiotics, like all egg laying hens in Canada.
Nope! Our barns are cage-free, allowing the hens to roam as they please with enough room to spread their wings and express natural bird behaviours like dust bathing. The barns have slatted or litter-covered floors, nests and perches for laying eggs, and access to natural sunlight and fresh air.
They certainly do. The farms offer organically managed pastureland to which the laying hens have seasonal outdoor access. When the hens are outside, temperature and weather are taken into account to ensure their health and safety.
Like all egg-laying hens in Canada, our animals are never treated with antibiotics.
Start by checking the best before date marked on all our egg cartons. We encourage you to store your eggs in the fridge and enjoy them before this date to ensure the freshest product.
If you're still unsure, you can assess the egg physically. A fresh Canada Grade A egg will have a round, well centered, compact and erect yolk, surrounded by a very thick, firm white. With an older egg, the yolk becomes flatter, larger, and breaks more easily, and the white becomes thin and watery. A tell-tale sign that an egg has spoiled is an off odour.
Long story short, if in doubt, do not consume.
Yes, but only in certain circumstances.
If you open your carton and an egg is leaking through the shell, stuck to the packaging, is dirty or noticeably stained, or has a foreign material stuck to it, it's not safe to consume.
If you accidentally crack the shell before you plan to use the egg, either discard it or immediately break the egg into a clean container, cover tightly, refrigerate, and use within two days in a recipe in which the egg is baked.
Yes, and we have some tips on how to do it successfully.
Crack each egg into individual compartments of an ice cube tray, then when frozen, remove the eggs from the tray and store in a container labelled with the date. They'll last in the freezer for up to 4 months. Defrost only what you need in the fridge until fully thawed, and only use in dishes that will be thoroughly cooked.
Raw or lightly cooked eggs are fine (and delicious!) to consume if proper food handling methods are practiced. It's important to always wash your hands with hot, soapy water before and after working with raw foods. Use only Grade A eggs (no cracks, punctures, or dirty shells), and eat immediately or refrigerate until ready to serve. Keep the dish cold during serving and consume it the same day it is prepared. Discard leftovers.
Bean FAQ
Check out the Where to Buy page to find beans near you.
Our organic beans are pre-soaked for up to 24 hours before cooking in the can at up to 15 pounds per square inch (PSI), which helps ease digestibility.
Yes, at up to 15 pounds per square inch (PSI) pressure – higher than most home-based pressure cookers, which helps ease digestibility by breaking down fibers and complex carbohydrates.
The cans are manufactured without the use of Bisphenol A (BPA), Bisphenol S (BPS), Bisphenol F (BPF), Bisphenol A Diglycidyl Ether (BADGE), Novolac Glycidyl Ether (NODGE), phthalates, or Butylated Hydroxytoluene (BHT).
It means that our cans were manufactured without the intentional addition of BPA. Unfortunately, it is impossible to guarantee that BPA elements might be present in the environment which is why fewer brands support the “BPA Free” claim.
Non-toxic enamel.
Calcium Chloride is an organic-approved processing aid which helps maintain a firmer texture for foods cooked under pressure. As a salt, it is often used in sports drinks as an electrolyte and is considered safe in the quantities found in food.
We prefer to use Calcium Chloride as it has a lesser effect on the flavour of beans and does not limit those on a reduced sodium diet.
Sometimes, beans release starch during the cooking process which thickens to a “gel” when cooked. This starch is perfectly safe – you can rinse it away or use it to thicken soups.
Organic crops are produced by a set of standards defined by the Canadian Organic Standard, which is regulated by the Canada Food Inspection Agency (CFIA). Unlike most marketing claims, the term organic cannot be used without third-party certification to the Canadian Organic Standard and mis-representing organic integrity is considered fraud. Cullen’s is subject to annual audits by Ecocert Canada to verify that inventory of organic product is not being compromised.
Organic bean production varies from conventional bean production in many ways, starting with the seed which must be verified “untreated”. Untreated seed means that it was not coated with any fungicides or insectides before it is planted in the soil.
Throughout the growing season, weed management is typically handled with inter-row cultivation or electric “zappers” which can eliminate weeds on contact, rather than with chemical herbicides which are banned under the organic standard. In some crops such as chickpeas, the desired crop is interplanted with a complementary crop such as flax which can compete with the weeds without interfering with the chickpeas. The chickpeas and flax are then separated at harvest.
Insects and soil-borne diseases are managed by maintaining diverse wildlife communities locally, and through extended crop rotation cycles. In other worse, not growing the same crop in the same field year after year means less accumulation of soil-borne disease overtime.
Synthetic fertilizers are banned under the standard, which are environmentally taxing to produce and damage soil life. For fertility, organic farmers generally amend with composted livestock manures and cover crops which can contribute nutrients back into the soil.
At harvest, conventional beans are typically treated with a pre-harvest spray of either herbicide or desiccant. Killing the beans with a herbicide will help dry it down and burn off any weeds before harvest, as is a desiccant designed to dry down the crop before going to processing. Organic farmers typically wait for the plant to die naturally, often by frost, and separate whatever weeds might be in the field using the combine and allowing the crop to dry in a ventilated storage bin.
Through processing, thorough clean-outs and record keeping is followed to minimize cross-contamination with conventional crops, and each facility is required to comply with organic regulations right down to the use of facility cleaning products.
No. Under the Canadian Organic Standard, genetically modified (GMO) and genetically engineered (GE) crops are explicitly banned. Therefore, certified organic crops are free from GMOs by default.
Online Shop FAQ
We are available from 9:30am-4:30pm EST Monday- Friday. You can call us at 1-800-830-7838 x307 or email us info@yorkshirevalley.com. We will try to get back to you as quickly as we can, but please allow up to 2 business days for a response.
We are currently shipping to: Ontario, Quebec, New Brunswick, Nova Scotia, Newfoundland & PEI.
We don't have a physical retail store location. All of our orders are placed online through our website, and we ship straight to you! You can also find our products in many grocery stores across Canada. Check the Where to Buy tool to find one close to you.
Yes, you can find our products in many grocery stores across Canada. Check out our Where to Buy tool to find the store closest to you: Where to Buy
When an error occurs with a postal code, it’s because we don’t yet offer delivery to your area. Check our Where to Buy tool to see if there is a store near you that sells our products.
Our prices are comparable to other grocery retailers where you would otherwise find Yorkshire Valley Farms frozen products, with the added convenience of home delivery.
No! There are no minimum orders. Orders over $130 qualify for free shipping. Orders under $130 have a $35 flat rate shipping fee.
We try to fulfill every order as requested. If something is not right, let us know and we’ll sort it out. You can contact us at info@yorkshirevalley.com. Please include your name and order number. We will try to get back to you as quickly as we can, but please allow up to 2 business days for a response.
We love hearing from our customers. You can email us at info@yorkshirevalley.com or call us at 1-800-830-7838 x307, Monday to Friday 9:30am-4:30pm EST. If you are contacting us about a specific item in your order, please include your name, order number, and the best before date listed on the product. This helps us to track your items so that we can address your specific purchases. We will try to get back to you as quickly as we can, but please allow up to 2 business days for a response.
Unfortunately, we cannot accept returns due to food safety and organic standards requirements. But if something is not right with your purchase, let us know and we will do our best to sort it out for you. You can email us at info@yorkshirevalley.com Monday to Friday 9:30am-4:30pm EST. We will try to get back to you as quickly as we can, but please allow up to 2 business days for a response.
Please visit: Product FAQ's to learn more about us and our products.
Delivery FAQ
Orders placed by 10am on Monday will be delivered on Wednesday of the same week. Orders placed after Monday at 10am will ship one week later.
We ship on Tuesdays to arrive with overnight delivery service, depending on your location and assigned third-party courier. It is your responsibility to check your account, reminder emails, and shipping emails to be prepared for your shipping date!
**Please note that the third-party couriers we work with may or may not ship on National Holidays such as New Years Day and Good Friday.
Order cut-off time for same-week delivery is Monday at 10:00am for delivery on Wednesday of the same week. As soon as your items are packed, we will email you the tracking details so you can monitor the status of your items.
You do not have to be home to accept your delivery. The dry ice will keep your package cold and frozen up to 48 hours from time of packing. If you live in a house, your package will be left at the door. If your shipping address has a controlled entrance, please provide a buzzer code for entry, and/or inform your concierge of the delivery. If for whatever reason, the driver can't gain access to complete the delivery, you will receive a notice and the driver will re-attempt delivery the following day and/or the package will be held for pick-up should you choose to pick it up that evening.
It is your responsibility to check your account, reminder emails, and shipping emails to be prepared for your shipping date!
If you are not home to accept the delivery, the package will be left at your front door or with your concierge. If for whatever reason, the driver can't gain access to complete the delivery, you will receive a notice and the driver will re-attempt delivery the following day and/or the package will be held for pick-up should you choose to pick it up that evening.
The package will stay frozen for up to 36-48 hours in transit, depending on what conditions the box is held in. We usually recommend that you unpack the box and place the contents in the freezer as soon as you get the chance!
If your shipping address is a commercial/business address, your delivery will occur between 9am-5pm. If your shipping address is a residential address, your delivery will occur between 8am-8pm.
Yes! You will receive a tracking number once your order has been picked-up from us.
Yes! Our packaging is curb-side recyclable. Our packaging consists of a cardboard outer box, paper insulation, and a compostable or plastic bag to keep your box from getting soggy during transit.
We are currently shipping to: most of Ontario, Quebec, New Brunswick, Nova Scotia, Newfoundland & PEI.
Yes, absolutely! Just be sure to leave any special shipping instructions in the “notes” section while completing your order, including a buzzer code or business name.
If your shipping address has a controlled entrance, please provide a buzzer code for entry, and/or inform your concierge of the delivery. If for whatever reason, the driver can't gain access to complete the delivery, you will receive a notice and the driver will re-attempt delivery the following day and/or the package will be held for pick-up should you choose to pick it up that evening. If your shipping address has a controlled entrance that isn't easily accessible for delivery and/or if you know that you have had trouble receiving packages in the past, please feel free to ship the package to your workplace, gym, or even a friend or relative's house.
Despite how interesting dry ice can be, please always be sure to handle it with care. Usually the dry ice will have dissipated by the time you receive your package, but if there is any remaining, simply remove it by carefully picking up the baggie at the top, and place the remaining dry ice outside to dissipate. The contents of your box will be quite cold due to proximity – we recommend using an oven mitt or a glove to unpack your box.
Once your order has been placed, no changes, re-routes, or returns can be made.
When there is a statutory holiday on Monday, orders are shipped on Wednesday of that week instead of Tuesday.
