Shipping policy

Orders ship via Fedex Drop Ship service, which means you do not need to be home to received your delivery. We are currently shipping to: most of Ontario, Quebec, New Brunswick, Nova Scotia, Newfoundland & PEI

We ship once a week on Tuesdays to arrive with overnight delivery service depending on your location and assigned third-party courier. It is your responsibility to check your account, reminder emails, and shipping emails to be prepared for your shipping date!

**Please note that the third-party couriers we work with may or may not ship on National Holidays such as New Years Day and Good Friday.

Order cut-off time for same-week delivery is Monday at 10:00am for delivery on Wednesday of the same week. As soon as your items are packed, we will email you the tracking details so you can monitor the status of your items.

Do I have to be home to accept my delivery?
You do not have to be home to accept your delivery. The dry ice will keep your package cold and frozen up to 48 hours from time of packing. If you live in a house, your package will be left at the door. If your shipping address has a controlled entrance, please provide a buzzer code for entry, and/or inform your concierge of the delivery. If for whatever reason, the driver can't gain access to complete the delivery, you will receive a notice and the driver will re-attempt delivery the following day and/or the package will be held for pick-up should you choose to pick it up that evening.

It is your responsibility to check your account, reminder emails, and shipping emails to be prepared for your shipping date!

What happens if I am not home?
If you are not home to accept the delivery, the package will be left at your front door or with your concierge. If for whatever reason, the driver can't gain access to complete the delivery, you will receive a notice and the driver will re-attempt delivery the following day and/or the package will be held for pick-up should you choose to pick it up that evening.

How long will the box stay frozen for?
The package will stay frozen for up to 36-48 hours in transit, depending on what conditions the box is held in. We usually recommend that you unpack the box and place the contents in the freezer as soon as you get the chance!

What time of day should I expect my delivery?
If your shipping address is a commercial/business address, your delivery will occur between 9am-5pm. If your shipping address is a residential address, your delivery will occur between 8am-8pm.

Can I ship to my work or a commercial address?
Yes, absolutely! Just be sure to leave any special shipping instructions in the “notes” section while completing your order, including a buzzer code or business name.

What If I live in an apartment building?
If your shipping address has a controlled entrance, please provide a buzzer code for entry, and/or inform your concierge of the delivery. If for whatever reason, the driver can't gain access to complete the delivery, you will receive a notice and the driver will re-attempt delivery the following day and/or the package will be held for pick-up should you choose to pick it up that evening. If your shipping address has a controlled entrance that isn't easily accessible for delivery and/or if you know that you have had trouble receiving packages in the past, please feel free to ship the package to your workplace, gym, or even a friend or relative's house.

What happens when there is a statutory holiday on a Monday?
When there is a statutory holiday on Monday, orders are shipped on Wednesday of that week instead of Tuesday.